Returns Policy
We wish you to be 100% satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of the purchase date for a full refund.
Any item can be returned to us for any reason (Except broken shatterglass products, where the customer has accepted liability for damage in transit) provided it is returned unused with its original packaging and a copy of or the original invoice. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid copy or original receipt.
We will process any refund using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.
Returning Your Purchase For Refund Or Exchange
To return your purchase by post please enclose a copy of or the original invoice stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase, and if for example you wish to change a size of a product please advise what you wish us to exchange it for.
If you require any advise before returning your item for exchange please contact us (0800 015 2264) and we will do our very best to assist you with your exchange.
It is your responsibility to ensure that the item is returned to us safely, and if the item is being returned for refund or exchange, in an unused saleable condition, in the original packaging and including all contents accessories and tags.
Send your package, well secured, by a recorded delivery method to us:
- For items, which are not faulty, the customer is responsible to the cost of return postage.
- For faulty items we will cover the cost of return postage – Please contact us to arrange a suitable method (eg Freepost label, collection by our carrier, refund of your postage costs).
When returning any item a suitable/legal method of carriage must be used.
Summary
- Return unwanted, undamaged items at your expense for a refund/exchange for up to 14 days.
- We will cover the return costs of faulty goods for a refund, exchange or repair.
- Do not POST any hazardous goods back to us for any reason – these can only be transported by an appropriate carrier. Contact us for advise (0800 015 2264).
- If you require any help/advice on returning/changing a product please call us.
- Include a copy of the original invoice.
All returns must be sent to:
Quicksilver UK Limited 17 Hyde Road Denton Manchester M34 3AF
None of the above affects your statutory rights.